Refund policy

We accept returns at any time within 2 days of receipt for any reason, provided that the returned item(s) are in the same condition as delivered, with the exception of personalised items.
Please note, we are unable to process an exchange. 

you will need to pay for the shipping cost to return your order to us. Please contact us and we will provide you with a return address.

To help us quickly process your return, please follow our returns instructions:

• Always taking a video for unboxing the package as a reference;
• Return all original packaging;
• Do not remove the hanging strips. Any returned items has been used will not be eligible for a refund;
• Use the original mailing bag/box to return the item(s) and securely seal to keep the item(s) safe;
• Always obtain and keep the tracking information from your post office or chosen carrier for your return in case of any non-delivery.